Q1: Which certifications has your company passed?
Re:We have some certificates issued by relevant institutions Like ISO9001, ISO14001, Halal, Kosher, GMP, etc.
Q2: How long does your company's normal product lead time take?
Re:1. For small quantity, within 2 working days after get payments
2.For large quantity, within 1 week after get payments.
Q3: What are the specific categories of your products?
Re: APIs, Organic Chemicals, Inorganic Chemicals, Flavors & Fragrances and Catalysts & Auxiliaries
Q4: How about lead time?
Re: For small quantity, the goods will be sent to you within 1-3 working days after payment.
For larger quantity, the goods will be sent to you within 3-7 working days after payment.
Q5: How long I can get my goods after payment?
Re: For small quantity, we will deliver by courier(FedEx, TNT, DHL, etc) and it usually will cost 3-7 days to your side. If you
want to use special line or air shipment, we can also provide and it will cost about 1-3 weeks.
For large quantity, shipment by sea will be better. For transport time, it needs 3-40 days, which depends on your location.
Q6: What’s your after-sales service?
Re: We will inform you progress of the order, such as product preparation, declaration, transportation follow-up, customs
clearance assistance, etc.
